I
look forward to sharing my knowledge and expertise with you. The
following are only a few of the areas I can help you with in your
business.
Getting
Started in Contract Cleaning
This will include the complete step-by-step process so everything is
in place to start your cleaning company. Going through short and long
term goals, strengths and weakness will help to discover the best
type of services that can be provided. All of which will define a
specific plan to meet your needs with a minimum investment while
understanding the financial commitment. Discuss industry standards
along with other areas and programs that may be considered.
Sales
Process
Through networking, telemarketing, referrals, and several other
options, a plan will be developed to fit the style, comfort and
budget of your company. Using my 49 years of experience with
"thinking outside the box" in this industry, I can help you
develop a marketing program for sales growth with our industry
standards.
Developing
Proposal Content
The proposal service agreement will be designed specifically for you
complete with your mission statement. In addition to the specific
design; the facility size, facility type, service specifications,
insurance and all other pertinent information will be part of a
proposal. The proposal will be in a professional form with all
documents included.
Zone
Cleaning vs. Team Cleaning®
Zone cleaning uses one person to do all the tasks in an entire area.
Team cleaning uses one each of the following specialists to work
together: Light Duty Specialist, Vacuum Specialist, Restroom
Specialist and Utility Specialist. There are industry and training
standards as well as automated equipment to help each system with
productivity. With benefits in each type of cleaning a plan can be
designed that works best for your company.
Restroom
Sanitation
Studies have proven that 80% of germs are transmitted by hands. In
offices, which would transfer to the phone, keyboard, desktop and
mouse. In retail stores germs are also
transferred to our hands from handbags or shopping bags placed on the
restroom floor. This means hands spread germs, germs may cause
illness and illness costs money. A restroom sanitation program as
well as a workplace wellness program has been developed which has
proven to reduce absenteeism. This has been an outstanding benefit
to employers which in turn is outstanding business for the contract
cleaning company.
Green
Cleaning
Protecting the health of employees is a choice many businesses are
making. With the average person spending more than 90% of their time
indoors, the reality is that everything
done in cleaning has an impact on others. The quality of indoor
cleaning involves things like chemicals, paper products, tools and
equipment. According to the definition, the goal of going green is
to reduce health and environmental impact. The following are a few
things to think about:
Productivity
There are different approaches to time standards when estimating a
building. Different rates may apply to an office building, single
tenant vs. multiple tenant, retail, manufacturing, schools, etc. In
my 49 years of industry experience I have done extensive time studies
using various advanced methods and procedures. With this I have
developed time standards that have achieved the highest level of
productivity and quality.
Special
Service Programs
To design and add special service programs can be very lucrative.
This can be a business in itself or added to your already existing
contract cleaning business. There are approximately 10 plus programs
that can be started or added (i.e.) carpet maintenance or dry steam
cleaning program. Most service agreements for the special service
programs have monthly or quarterly billing.
Quality
Control System
Our industry has very specific guidelines for inspection and quality. In addition to those guidelines, I have developed other programs based on size and geography of the facility as well as an incentive program with options that has been very effective. Quality control and customer service work closely together to give the very best service.
Customer
Service
Customers are the livelihood of any contract cleaning business.
Keeping the business of customers depends on their service received.
How often have you gone into a restaurant, retail store or other
business and walked away frustrated because of the service received.
That would usually mean taking your business to where you were given
good service. After the service agreement, a well trained customer
service representative is essential to give outstanding service. The
better relationship and trust one has with their customer, the easier
it is to design added services that are needed for that facility.
Using
Technology to Have Business Advantage
Innovative equipment has been developed that is a great advantage in
the contract cleaning business. There has been more automation,
improved systems and procedures in recent years than in previous
history. With this new equipment it will reduce labor considerably as
well as advance systems and procedures. One that considerably reduces
labor is a complete system for floor stripping. Keeping current on
technology that continues to develop new equipment, systems and
procedures is an important part of my consulting business.
